Almost everyone doing family history eventually hits the same wall: an ancestor who seems to vanish a generation or two back, with no birth record, no clear parents, and conflicting stories about where they came from. It is frustrating, and it is also completely normal - records from before the 20th century are often incomplete, inconsistently kept, or simply lost.
When this happens during an interview, it helps to widen the question rather than keep asking it the same way. Instead of only searching for the person directly, MyOrigins can look at who surrounded them - siblings, neighbors, the community they lived in, the church or courthouse records nearby. A brick wall around one person often has a gap-shaped hole that a nearby record fills in.
It also helps to say what you actually know, even if it feels vague: an approximate decade, a region rather than a town, a nickname instead of a formal name. Heavy research mode exists specifically for this kind of persistent, cross-checked digging, since it will keep following threads a lighter search would give up on.
Not every wall comes down. Some ancestors genuinely left no trace that survives today, and that is a real, honest answer too - one MyOrigins will tell you plainly rather than invent something to fill the gap.